LibQUAL+TM 2004 Data Key

The tables below explain the column headings and data contained in the Excel data files of survey results. This key is intended to serve as a guide to understanding your Excel data file; you may want to print it for quick reference when reviewing your Excel file.

There are several points to keep in mind as you review this key:

 

No value in response to a question means the survey was never submitted.

 

-1 as a response to any question means that the survey was submitted with that item left blank.

 

Beginning with the Core Questions, questions appear in the order they appeared on the survey.

 

Only questions used by your institution this year are included in this key and data file.

 

Question columns are named with a short type identifier (e.g. "C" for Core Question, "L" for Local Question, "Sat" for General Satisfaction, etc.) and the unique 3-digit identifier for that question in the LibQUAL+(TM) database. This identification number will remain consistent across survey years.


 General Information Columns

Column Name

Possible Values

Description

DataID

A unique identifier for each record in your dataset.

UserID

The unique identifier for this survey in the LibQUAL+ database.

InstID

The unique identifier for this institution in the LibQUAL+ database.

InstName

The institution name.

TypeID

The identifier for this Institution Type.

TypeName

The name of the Institution Type.

LangID

The identifier for the Language of this survey.

LangName

The name of the Language for this survey.

DiscID

The identifier for the standard Discipline of this survey-taker.

DiscName

The name of the standard Discipline for this survey-taker.

DiscLocalID

The identifier for the customized Discipline of this survey-taker.

DiscLocalName

The name of the customized Discipline for this survey-taker.

UGroupID

The identifier for the User Group of this survey-taker.

UGrpName

The name of the User Group for this survey-taker. A value of "Total" indicates that the User Group of the survey-taker was not collected by your institution type.

RoleID

The identifier for the Role (a category within User Group) of this survey-taker.

RoleName

The name of the Role (a category within User Group) of this survey-taker. A value of "Total" indicates that the Role of the survey-taker was not collected by your institution type.

ConsID

The identifier for the Consortium (if any) with which this institution participated.

ConsName

The name of the Consortium (if any) with which this institution participated.

Browser

The Browser information collected from this survey-taker. Can include browser, platform, and Internet service provider.

Complete

0,1

An indicator of whether or not the survey was completed successfully with all required questions answered. 0 if it was not completed, 1 if it was.

Active

0,1

An indicator of whether the answers to the core questions of this survey met the criteria for inclusion: all core questions answered, fewer than 12 NA answers, and fewer than 10 invalid answers (see CountInv below). 0 indicates this survey was not considered valid, 1 means this survey was considered valid and included in all LibQUAL+ data analyses.

Start

The date and time that this survey was begun. NOTE: Excel tends to format this field to display only the time; change the format to show date and time to see the full data.

Stop

The date and time (if any) of the final page submission (can be the submission of page 1 or 2) for this survey-taker. NOTE: Excel tends to format this field to display only the time; change the format to show date and time to see the full data.

STime

The length of time spent on the survey in seconds.

CountMiss

The count of the number of core questions skipped by this survey-taker.

CountNA

The count of the number of NA responses to the core questions by this survey-taker.

CountInv

The count of the number of invalid responses (where the Desired level of service is marked lower than the Minimum level of service) made by this survey-taker.

AvgMin

0, 1-9

The mean value of the Minimum responses to the core questions in this survey. "0" indicates no data was collected for this survey.

AvgDes

0, 1-9

The mean value of the Desired responses to the core questions in this survey. "0" indicates no data was collected for this survey.

AvgPer

0, 1-9

The mean value of the Perceived responses to the core questions in this survey. "0" indicates no data was collected for this survey.

AdqGap

0, 1-9

The mean value of the Adequacy Gaps (Perceived minus Minimum) for the core questions in this survey. "0" indicates no data was collected for this survey.

SupGap

0, 1-9

The mean value of the Superiority Gaps (Perceived minus Desired) for the core questions in this survey. "0" indicates no data was collected for this survey.


 Dimension Mean Columns

Column Name

Possible Values

Description

D1AvgMin

0, 1-9

The mean Minimum value of the valid items in the dimension "Affect of Service". "0" indicates that all questions in this dimension were answered with "NA".

D1AvgDes

0, 1-9

The mean Desired value of the valid items in the dimension "Affect of Service". "0" indicates that all questions in this dimension were answered with "NA".

D1AvgPer

0, 1-9

The mean Perceived value of the valid items in the dimension "Affect of Service". "0" indicates that all questions in this dimension were answered with "NA".

D1AdqGap

0, 1-9

The mean Adequacy Gap (Perceived minus Minimum) value of the valid items in the dimension "Affect of Service". "0" indicates that all questions in this dimension were answered with "NA".

D1SupGap

0, 1-9

The mean Superiority Gap (Perceived minus Desired) value of the valid items in the dimension "Affect of Service". "0" indicates that all questions in this dimension were answered with "NA".

D2AvgMin

0, 1-9

The mean Minimum value of the valid items in the dimension "Library as Place". "0" indicates that all questions in this dimension were answered with "NA".

D2AvgDes

0, 1-9

The mean Desired value of the valid items in the dimension "Library as Place". "0" indicates that all questions in this dimension were answered with "NA".

D2AvgPer

0, 1-9

The mean Perceived value of the valid items in the dimension "Library as Place". "0" indicates that all questions in this dimension were answered with "NA".

D2AdqGap

0, 1-9

The mean Adequacy Gap (Perceived minus Minimum) value of the valid items in the dimension "Library as Place". "0" indicates that all questions in this dimension were answered with "NA".

D2SupGap

0, 1-9

The mean Superiority Gap (Perceived minus Desired) value of the valid items in the dimension "Library as Place". "0" indicates that all questions in this dimension were answered with "NA".

D5AvgMin

0, 1-9

The mean Minimum value of the valid items in the dimension "Information Control". "0" indicates that all questions in this dimension were answered with "NA".

D5AvgDes

0, 1-9

The mean Desired value of the valid items in the dimension "Information Control". "0" indicates that all questions in this dimension were answered with "NA".

D5AvgPer

0, 1-9

The mean Perceived value of the valid items in the dimension "Information Control". "0" indicates that all questions in this dimension were answered with "NA".

D5AdqGap

0, 1-9

The mean Adequacy Gap (Perceived minus Minimum) value of the valid items in the dimension "Information Control". "0" indicates that all questions in this dimension were answered with "NA".

D5SupGap

0, 1-9

The mean Superiority Gap (Perceived minus Desired) value of the valid items in the dimension "Information Control". "0" indicates that all questions in this dimension were answered with "NA".


 Core Question Columns

Column Name

Possible Values

Dimension

Description

C019Min

1-9

Affect of Service

Minimum value for the question "Employees who instill confidence in users".

C019Des

1-9

Affect of Service

Desired value for the question "Employees who instill confidence in users".

C019Per

1-9

Affect of Service

Perceived value for the question "Employees who instill confidence in users".

C019NA

-1, 1

Affect of Service

The NA value for the question "Employees who instill confidence in users". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

C038Min

1-9

Information Control

Minimum value for the question "Making electronic resources accessible from my home or office".

C038Des

1-9

Information Control

Desired value for the question "Making electronic resources accessible from my home or office".

C038Per

1-9

Information Control

Perceived value for the question "Making electronic resources accessible from my home or office".

C038NA

-1, 1

Information Control

The NA value for the question "Making electronic resources accessible from my home or office". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

C045Min

1-9

Library as Place

Minimum value for the question "Library space that inspires study and learning".

C045Des

1-9

Library as Place

Desired value for the question "Library space that inspires study and learning".

C045Per

1-9

Library as Place

Perceived value for the question "Library space that inspires study and learning".

C045NA

-1, 1

Library as Place

The NA value for the question "Library space that inspires study and learning". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

C023Min

1-9

Affect of Service

Minimum value for the question "Giving users individual attention".

C023Des

1-9

Affect of Service

Desired value for the question "Giving users individual attention".

C023Per

1-9

Affect of Service

Perceived value for the question "Giving users individual attention".

C023NA

-1, 1

Affect of Service

The NA value for the question "Giving users individual attention". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

C156Min

1-9

Information Control

Minimum value for the question "A library Web site enabling me to locate information on my own".

C156Des

1-9

Information Control

Desired value for the question "A library Web site enabling me to locate information on my own".

C156Per

1-9

Information Control

Perceived value for the question "A library Web site enabling me to locate information on my own".

C156NA

-1, 1

Information Control

The NA value for the question "A library Web site enabling me to locate information on my own". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

C015Min

1-9

Affect of Service

Minimum value for the question "Employees who are consistently courteous".

C015Des

1-9

Affect of Service

Desired value for the question "Employees who are consistently courteous".

C015Per

1-9

Affect of Service

Perceived value for the question "Employees who are consistently courteous".

C015NA

-1, 1

Affect of Service

The NA value for the question "Employees who are consistently courteous". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

C046Min

1-9

Information Control

Minimum value for the question "The printed library materials I need for my work".

C046Des

1-9

Information Control

Desired value for the question "The printed library materials I need for my work".

C046Per

1-9

Information Control

Perceived value for the question "The printed library materials I need for my work".

C046NA

-1, 1

Information Control

The NA value for the question "The printed library materials I need for my work". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

C042Min

1-9

Library as Place

Minimum value for the question "Quiet space for individual activities".

C042Des

1-9

Library as Place

Desired value for the question "Quiet space for individual activities".

C042Per

1-9

Library as Place

Perceived value for the question "Quiet space for individual activities".

C042NA

-1, 1

Library as Place

The NA value for the question "Quiet space for individual activities". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

C022Min

1-9

Affect of Service

Minimum value for the question "Readiness to respond to users' questions".

C022Des

1-9

Affect of Service

Desired value for the question "Readiness to respond to users' questions".

C022Per

1-9

Affect of Service

Perceived value for the question "Readiness to respond to users' questions".

C022NA

-1, 1

Affect of Service

The NA value for the question "Readiness to respond to users' questions". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

C047Min

1-9

Information Control

Minimum value for the question "The electronic information resources I need".

C047Des

1-9

Information Control

Desired value for the question "The electronic information resources I need".

C047Per

1-9

Information Control

Perceived value for the question "The electronic information resources I need".

C047NA

-1, 1

Information Control

The NA value for the question "The electronic information resources I need". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

C020Min

1-9

Affect of Service

Minimum value for the question "Employees who have the knowledge to answer user questions".

C020Des

1-9

Affect of Service

Desired value for the question "Employees who have the knowledge to answer user questions".

C020Per

1-9

Affect of Service

Perceived value for the question "Employees who have the knowledge to answer user questions".

C020NA

-1, 1

Affect of Service

The NA value for the question "Employees who have the knowledge to answer user questions". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

C027Min

1-9

Library as Place

Minimum value for the question "A comfortable and inviting location".

C027Des

1-9

Library as Place

Desired value for the question "A comfortable and inviting location".

C027Per

1-9

Library as Place

Perceived value for the question "A comfortable and inviting location".

C027NA

-1, 1

Library as Place

The NA value for the question "A comfortable and inviting location". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

C016Min

1-9

Affect of Service

Minimum value for the question "Employees who deal with users in a caring fashion".

C016Des

1-9

Affect of Service

Desired value for the question "Employees who deal with users in a caring fashion".

C016Per

1-9

Affect of Service

Perceived value for the question "Employees who deal with users in a caring fashion".

C016NA

-1, 1

Affect of Service

The NA value for the question "Employees who deal with users in a caring fashion". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

C061Min

1-9

Information Control

Minimum value for the question "Modern equipment that lets me easily access needed information".

C061Des

1-9

Information Control

Desired value for the question "Modern equipment that lets me easily access needed information".

C061Per

1-9

Information Control

Perceived value for the question "Modern equipment that lets me easily access needed information".

C061NA

-1, 1

Information Control

The NA value for the question "Modern equipment that lets me easily access needed information". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

C017Min

1-9

Affect of Service

Minimum value for the question "Employees who understand the needs of their users".

C017Des

1-9

Affect of Service

Desired value for the question "Employees who understand the needs of their users".

C017Per

1-9

Affect of Service

Perceived value for the question "Employees who understand the needs of their users".

C017NA

-1, 1

Affect of Service

The NA value for the question "Employees who understand the needs of their users". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

C037Min

1-9

Information Control

Minimum value for the question "Easy-to-use access tools that allow me to find things on my own".

C037Des

1-9

Information Control

Desired value for the question "Easy-to-use access tools that allow me to find things on my own".

C037Per

1-9

Information Control

Perceived value for the question "Easy-to-use access tools that allow me to find things on my own".

C037NA

-1, 1

Information Control

The NA value for the question "Easy-to-use access tools that allow me to find things on my own". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

C049Min

1-9

Library as Place

Minimum value for the question "A getaway for study, learning, or research".

C049Des

1-9

Library as Place

Desired value for the question "A getaway for study, learning, or research".

C049Per

1-9

Library as Place

Perceived value for the question "A getaway for study, learning, or research".

C049NA

-1, 1

Library as Place

The NA value for the question "A getaway for study, learning, or research". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

C018Min

1-9

Affect of Service

Minimum value for the question "Willingness to help users".

C018Des

1-9

Affect of Service

Desired value for the question "Willingness to help users".

C018Per

1-9

Affect of Service

Perceived value for the question "Willingness to help users".

C018NA

-1, 1

Affect of Service

The NA value for the question "Willingness to help users". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

C039Min

1-9

Information Control

Minimum value for the question "Making information easily accessible for independent use".

C039Des

1-9

Information Control

Desired value for the question "Making information easily accessible for independent use".

C039Per

1-9

Information Control

Perceived value for the question "Making information easily accessible for independent use".

C039NA

-1, 1

Information Control

The NA value for the question "Making information easily accessible for independent use". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

C041Min

1-9

Information Control

Minimum value for the question "Print and/or electronic journal collections I require for my work".

C041Des

1-9

Information Control

Desired value for the question "Print and/or electronic journal collections I require for my work".

C041Per

1-9

Information Control

Perceived value for the question "Print and/or electronic journal collections I require for my work".

C041NA

-1, 1

Information Control

The NA value for the question "Print and/or electronic journal collections I require for my work". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

C048Min

1-9

Library as Place

Minimum value for the question "Community space for group learning and group study".

C048Des

1-9

Library as Place

Desired value for the question "Community space for group learning and group study".

C048Per

1-9

Library as Place

Perceived value for the question "Community space for group learning and group study".

C048NA

-1, 1

Library as Place

The NA value for the question "Community space for group learning and group study". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

C021Min

1-9

Affect of Service

Minimum value for the question "Dependability in handling users' service problems".

C021Des

1-9

Affect of Service

Desired value for the question "Dependability in handling users' service problems".

C021Per

1-9

Affect of Service

Perceived value for the question "Dependability in handling users' service problems".

C021NA

-1, 1

Affect of Service

The NA value for the question "Dependability in handling users' service problems". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.


 Local Question Columns

Column Name

Possible Values

Description

L074Min

1-9

Minimum value for the question "Collections of online full-text articles sufficient to meet my needs".

L074Des

1-9

Desired value for the question "Collections of online full-text articles sufficient to meet my needs".

L074Per

1-9

Perceived value for the question "Collections of online full-text articles sufficient to meet my needs".

L074NA

-1, 1

The NA value for the question "Collections of online full-text articles sufficient to meet my needs". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

L096Min

1-9

Minimum value for the question "The multimedia (CD / DVD / video / audio) collections I need".

L096Des

1-9

Desired value for the question "The multimedia (CD / DVD / video / audio) collections I need".

L096Per

1-9

Perceived value for the question "The multimedia (CD / DVD / video / audio) collections I need".

L096NA

-1, 1

The NA value for the question "The multimedia (CD / DVD / video / audio) collections I need". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

L172Min

1-9

Minimum value for the question "Teaching me how to locate, evaluate, and use information".

L172Des

1-9

Desired value for the question "Teaching me how to locate, evaluate, and use information".

L172Per

1-9

Perceived value for the question "Teaching me how to locate, evaluate, and use information".

L172NA

-1, 1

The NA value for the question "Teaching me how to locate, evaluate, and use information". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

L178Min

1-9

Minimum value for the question "Ability to navigate library Web pages easily".

L178Des

1-9

Desired value for the question "Ability to navigate library Web pages easily".

L178Per

1-9

Perceived value for the question "Ability to navigate library Web pages easily".

L178NA

-1, 1

The NA value for the question "Ability to navigate library Web pages easily". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.

L224Min

1-9

Minimum value for the question "Timely document delivery / interlibrary loan".

L224Des

1-9

Desired value for the question "Timely document delivery / interlibrary loan".

L224Per

1-9

Perceived value for the question "Timely document delivery / interlibrary loan".

L224NA

-1, 1

The NA value for the question "Timely document delivery / interlibrary loan". A value of 1 indicates that the survey-taker selected NA for this question and the Minimum, Desired, and Perceived values will be -1.


 Outcomes Question Columns

Column Name

Possible Values

Description

Out084

1-9

Strongly Disagree
to
Strongly Agree

The response to the question "The library helps me stay abreast of developments in my field(s) of interest."

Out085

1-9

Strongly Disagree
to
Strongly Agree

The response to the question "The library aids my advancement in my academic discipline."

Out086

1-9

Strongly Disagree
to
Strongly Agree

The response to the question "The library enables me to be more efficient in my academic pursuits."

Out087

1-9

Strongly Disagree
to
Strongly Agree

The response to the question "The library helps me distinguish between trustworthy and untrustworthy information."

Out153

1-9

Strongly Disagree
to
Strongly Agree

The response to the question "The library provides me with the information skills I need in my work or study."


 Satisfaction Question Columns

Column Name

Possible Values

Description

Sat075

1-9

Strongly Disagree
to
Strongly Agree

The response to the question "In general, I am satisfied with the way in which I am treated at the library."

Sat157

1-9

Strongly Disagree
to
Strongly Agree

The response to the question "In general, I am satisfied with library support for my learning, research, and/or teaching needs."

Sat066

1-9

Extremely Poor
to
Extremely Good

The response to the question "How would you rate the overall quality of the service provided by the library?"


 Library Use Question Columns

Column Name

Possible Values

Description

Use062

1

Daily

The response to the question "How often do you use resources on library premises?"

2

Weekly

3

Monthly

4

Quarterly

5

Never

Use098

1

Daily

The response to the question "How often do you access library resources through a library Web page?"

2

Weekly

3

Monthly

4

Quarterly

5

Never

Use099

1

Daily

The response to the question "How often do you use Yahoo(TM), Google(TM), or non-library gateways for information?"

2

Weekly

3

Monthly

4

Quarterly

5

Never


 Demographic Question Columns

Column Name

Possible Values

Description

Demo082

3390

Education Library

The response to the question "The library that you use most often:"

3391

Engineering/Science Library

3392

Health Sciences (Bracken) Library

3393

Law (Lederman) Library

3394

Music/Special Collections (Jordan) Library

3395

Stauffer Library

Demo060

11

Under 18

The response to the question "Age:"

12

18 - 22

13

23 - 30

14

31 - 45

15

46 - 65

16

Over 65

Demo002

5

Male

The response to the question "Sex:"

6

Female