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Please use this identifier to cite or link to this item: http://hdl.handle.net/1974/1698

Title: LibQUAL Canada 2007: Service Quality Bench-marking on a National Scale
Authors: Kalb, Sam

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File Description SizeFormat
IFLA Paper on LibQUAL Canada Consortium.pdf187.33 kBAdobe PDFView/Open
Keywords: service quality assessment
LibQUAL Canada
benchmarking
academic libraries
Issue Date: 2009
Abstract: Preprint of paper presented at the 2008 IFLA Satellite Conference on Global Statistics, Montreal, Quebec, Aug. 19, 2008 to be published in the conference proceedings.
URI: http://hdl.handle.net/1974/1698
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