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Please use this identifier to cite or link to this item:
http://hdl.handle.net/1974/1699
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| Title: | Bench-marking on a national scale: the 2007 LibQUAL Canada experience |
| Authors: | Kalb, Sam |
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| Keywords: | service quality assessment
LibQUAL Canada
benchmarking
academic libraries |
| Issue Date: | 2009 |
| Abstract: | Preprint of paper given at the 2008 Library Assessment Conference, Seattle, Wash., Aug. 5, 2008 to be published in the conference proceedings. |
| URI: | http://hdl.handle.net/1974/1699 |
| Appears in Collections: | Publications
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