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Please use this identifier to cite or link to this item: http://hdl.handle.net/1974/1699

Title: Bench-marking on a national scale: the 2007 LibQUAL Canada experience
Authors: Kalb, Sam

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File Description SizeFormat
Library Assessment Paper on LibQUAL Canada Consortium.pdf280.45 kBAdobe PDFView/Open
Keywords: service quality assessment
LibQUAL Canada
benchmarking
academic libraries
Issue Date: 2009
Abstract: Preprint of paper given at the 2008 Library Assessment Conference, Seattle, Wash., Aug. 5, 2008 to be published in the conference proceedings.
URI: http://hdl.handle.net/1974/1699
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