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Please use this identifier to cite or link to this item:
http://hdl.handle.net/1974/269
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| Title: | 2004 LibQUAL+ comments: easy access & analysis with InMagic |
| Authors: | Kalb, Sam |
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| Keywords: | LibQUAL+
text analysis
service quality assessment |
| Issue Date: | 2006 |
| Abstract: | A slide show poster session at the LibQUAL+ Canada Workshop, Ottawa, June 14, 2006, sponsored by CARL and ARL. The slide show demonstrates how Queen's University Library used the InMagic database software to download and analyze the respondent free-text comments and make them available for querying by Library staff in planning their services. |
| URI: | http://hdl.handle.net/1974/269 |
| Appears in Collections: | Test Collection
Conference Papers and Presentations
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