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Please use this identifier to cite or link to this item: http://hdl.handle.net/1974/1416

Title: Bench-marking on a national scale: the 2007 LibQUAL Canada experience
Authors: Kalb, Sam

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File Description SizeFormat
Bench-marking on a national scale.ppt2.21 MBMicrosoft PowerpointView/Open
Keywords: service quality assessment
LibQUAL Canada
benchmarking
academic libraries
Issue Date: 2008
Abstract: Presentation given to the 2008 Library Assessment Conference, Seattle, Wash., Aug. 5, 2008.
URI: http://hdl.handle.net/1974/1416
Appears in Collections:Conference Papers and Presentations

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