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Please use this identifier to cite or link to this item:
http://hdl.handle.net/1974/1417
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| Title: | LibQUAL Canada 2007: Service Quality Bench-marking on a National Scale |
| Authors: | Kalb, Sam |
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| Keywords: | service quality assessment
LibQUAL Canada
benchmarking
academic libraries |
| Issue Date: | 2008 |
| Abstract: | Presentation to the 2008 IFLA Satellite Conference on Global Statistics, Montreal, Quebec, Aug. 19, 2008. |
| URI: | http://hdl.handle.net/1974/1417 |
| Appears in Collections: | Conference Papers and Presentations
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