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Please use this identifier to cite or link to this item: http://hdl.handle.net/1974/1417

Title: LibQUAL Canada 2007: Service Quality Bench-marking on a National Scale
Authors: Kalb, Sam

Files in This Item:

File Description SizeFormat
LibQUAL 2007 IFLA Presentation.ppt2.04 MBMicrosoft PowerpointView/Open
Keywords: service quality assessment
LibQUAL Canada
benchmarking
academic libraries
Issue Date: 2008
Abstract: Presentation to the 2008 IFLA Satellite Conference on Global Statistics, Montreal, Quebec, Aug. 19, 2008.
URI: http://hdl.handle.net/1974/1417
Appears in Collections:Conference Papers and Presentations

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