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Bench-marking on a national scale: the 2007 LibQUAL Canada experience
Preprint of paper given at the 2008 Library Assessment Conference, Seattle, Wash., Aug. 5, 2008 to be published in the conference proceedings.
LibQUAL Canada 2007: Service Quality Bench-marking on a National Scale
Preprint of paper presented at the 2008 IFLA Satellite Conference on Global Statistics, Montreal, Quebec, Aug. 19, 2008 to be published in the conference proceedings.
Numbers of Queen’s University Theses Deposited in QSpace
Numbers of Queen’s University theses deposited in QSpace to 09/14/09, sorted by disciplines and discipline groups
Successful projects 101: planning and managing a project for your library
Presentation given at the 2009 OLA Superconference, Jan. 30/09 on basic principles and practices planning and their application in managing a project for your library.