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Bench-marking on a national scale: the 2007 LibQUAL Canada experience
Preprint of paper given at the 2008 Library Assessment Conference, Seattle, Wash., Aug. 5, 2008 to be published in the conference proceedings.
LibQUAL Canada 2007: Service Quality Bench-marking on a National Scale
Preprint of paper presented at the 2008 IFLA Satellite Conference on Global Statistics, Montreal, Quebec, Aug. 19, 2008 to be published in the conference proceedings.