Bench-marking on a national scale: the 2007 LibQUAL Canada experience

dc.contributor.author	Kalb, Sam	en
dc.date.accessioned	2009-02-05T13:26:21Z
dc.date.available	2009-02-05T13:26:21Z
dc.date.issued	2009-02-05T13:26:21Z
dc.identifier.uri	http://hdl.handle.net/1974/1699
dc.description.abstract	Preprint of paper given at the 2008 Library Assessment Conference, Seattle, Wash., Aug. 5, 2008 to be published in the conference proceedings.	en
dc.format.extent	287181 bytes
dc.format.mimetype	application/pdf
dc.language.iso	en	en
dc.subject	service quality assessment	en
dc.subject	LibQUAL Canada	en
dc.subject	benchmarking	en
dc.subject	academic libraries	en
dc.title	Bench-marking on a national scale: the 2007 LibQUAL Canada experience	en
dc.type	preprint	en