Now showing items 1-3 of 3
Bench-marking on a national scale: the 2007 LibQUAL Canada experience
Preprint of paper given at the 2008 Library Assessment Conference, Seattle, Wash., Aug. 5, 2008 to be published in the conference proceedings.
LibQUAL Canada 2007: Service Quality Bench-marking on a National Scale
Preprint of paper presented at the 2008 IFLA Satellite Conference on Global Statistics, Montreal, Quebec, Aug. 19, 2008 to be published in the conference proceedings.
Successful projects 101: planning and managing a project for your library
Presentation given at the 2009 OLA Superconference, Jan. 30/09 on basic principles and practices planning and their application in managing a project for your library.