Now showing items 11-20 of 24
LibQUAL Canada 2007: Service Quality Bench-marking on a National Scale
Presentation to the 2008 IFLA Satellite Conference on Global Statistics, Montreal, Quebec, Aug. 19, 2008.
2004 LibQUAL+ comments: easy access & analysis with InMagic
A slide show poster session at the LibQUAL+ Canada Workshop, Ottawa, June 14, 2006, sponsored by CARL and ARL. The slide show demonstrates how Queen's University Library used the InMagic database software to download and ...
QSpace: E-thesis Service
PowerPoint presentation describing the Queen's University E-thesis submission process.
Bench-marking on a national scale: the 2007 LibQUAL Canada experience
Presentation given to the 2008 Library Assessment Conference, Seattle, Wash., Aug. 5, 2008.
Listening to Our Users: LibQUAL @ Queen's 2007
Presentation summarizing the Report comparing the results of the 2007 and 2004 LibQUAL surveys conducted at Queen's University
Canada Lite: impact of LibQUAL+® Lite on the members of the LibQUAL+ Canada Consortium: A study by Sam Kalb (Queen’s University), Eun-ha Hong (Wilfrid Laurier University), Susan Czarnocki (McGill University), Sylvain Champagne (HEC Montréal)
Presentation of the results of a study presented to the Library Assessment Conference, Washington, D.C., Oct. 25-27, 2010
Assess your library's services with SurveyMonkey
Presentation at OLA Superconference 2007, Toronto, Feb. 1,2007 on the use of SurveyMonkey.com, a popular web-based surveying service, to prepare and manage online surveys of library services and facilities.
How can we serve you better? Assessing the quality of your library’s services with LibQUAL+™
How effectively are academic libraries planning their services and requests for funding? Performance quality assessment tools like LibQUAL+ offer the means to go beyond traditional quantitative measures to discover what ...
Surveying and SurveyMonkey: a quick guide
PowerPoint presentation on conducting effective web-based surveys using SurveyMonkey.com software.
Queen’s University E-thesis Service
A presentation on the support services provided by the Library to Queen's University graduate students in preparing, formatting and submitting their electronic theses and dissertations. The major focus of the presentation ...