LibQUAL Canada 2007: Service Quality Bench-marking on a National Scale

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Date
2009-02-05T13:22:07Z
Authors
Kalb, Sam
Keyword
service quality assessment , LibQUAL Canada , benchmarking , academic libraries
Abstract
Preprint of paper presented at the 2008 IFLA Satellite Conference on Global Statistics, Montreal, Quebec, Aug. 19, 2008 to be published in the conference proceedings.
External DOI