Technological Perceptions and Change: Investigating Imbrication Mechanisms in Flexible IS Assimilation
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Authors
Barkhordari, Raheleh
Date
2024-12-12
Type
thesis
Language
eng
Keyword
Technological Perception , Information Systems Assimilation , Flexible Information Technologies , Imbrication
Alternative Title
Abstract
As advanced flexible technologies transform business solutions and create new opportunities, organizations must integrate these technologies into their practices to realize their potential benefits. However, many organizations struggle to assimilate technologies into their routines, failing to leverage their capabilities. My thesis explores how actors develop Technological Perception and how these perceptions influence their actions toward potential change within the context of flexible Information System (IS) assimilation, using the Imbrication Framework as a lens. The Imbrication Framework (Leonardi, 2011) explains the gradual, intertwined relationship between IT and organizational processes through incremental improvements. Using this framework allows for consideration of the sociomaterial nature of IS assimilation. Two case studies were conducted at research sites—a municipal government office and a public hospital—where flexible technologies were being implemented and assimilated,
using an inductive qualitative design with grounded theory (Urquhart, 2012).
The results indicate that participants' Technological Perceptions were shaped by their Realized Technology Experiences, which were a consequence of their direct interactions with the technologies, as well as by their interpretation and understanding of the technologies within their organizational context (Integrated Socio-Technical Frame). The findings suggest that while direct interaction with the technologies shapes participants’ Technological Perceptions, it alone does not fully explain their perception of the technology. The Integrated Socio-Technical Frame echoes and enhances the
Technological Frame (Orlikowski & Gash, 1994).
Further, Technological Perception influences participants’ actions toward technology (Adaptation Strategies), but perceptions of constraints or affordances do not always lead to changes. Organizational support, such as effective feedback systems, also are needed to facilitate change. The results highlight that successful IS assimilation extends beyond mere technology use, requiring deliberate processes and technological change efforts supported by the organization.
The results shed light on the mechanisms through which imbrication occurs, contributing to the literature on the Imbrication Framework (Leonardi, 2011) and IS assimilation while adding new insights to the Technological Frame (Orlikowski & Gash, 1994). Additionally, the findings guide organizations in improving the assimilation process, identifying bottlenecks, and increasing IS implementation success, ultimately realizing the business value of IS investments.
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Queen's University's Thesis/Dissertation Non-Exclusive License for Deposit to QSpace and Library and Archives Canada
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Attribution-NonCommercial-NoDerivatives 4.0 International
ProQuest PhD and Master's Theses International Dissemination Agreement
Intellectual Property Guidelines at Queen's University
Copying and Preserving Your Thesis
This publication is made available by the authority of the copyright owner solely for the purpose of private study and research and may not be copied or reproduced except as permitted by the copyright laws without written authority from the copyright owner.
Attribution-NonCommercial-NoDerivatives 4.0 International