Bench-marking on a national scale: the 2007 LibQUAL Canada experience

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Date
2009-02-05T13:26:21Z
Authors
Kalb, Sam
Keyword
service quality assessment , LibQUAL Canada , benchmarking , academic libraries
Abstract
Preprint of paper given at the 2008 Library Assessment Conference, Seattle, Wash., Aug. 5, 2008 to be published in the conference proceedings.
External DOI