Bench-marking on a national scale: the 2007 LibQUAL Canada experience

Thumbnail Image
Files
Library Assessment Paper on LibQUAL Canada Consortium.pdf (280.45 KB)
Date
2009-02-05T13:26:21Z
Authors
Kalb, Sam
Keyword
service quality assessment , LibQUAL Canada , benchmarking , academic libraries
Abstract
Preprint of paper given at the 2008 Library Assessment Conference, Seattle, Wash., Aug. 5, 2008 to be published in the conference proceedings.
URI for this record
http://hdl.handle.net/1974/1699
External DOI
Collections
Library Faculty Publications and Presentations