Bench-marking on a national scale: the 2007 LibQUAL Canada experience

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Authors

Kalb, Sam

Date

2009-02-05T13:26:21Z

Type

preprint

Language

en

Keyword

service quality assessment , LibQUAL Canada , benchmarking , academic libraries

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Preprint of paper given at the 2008 Library Assessment Conference, Seattle, Wash., Aug. 5, 2008 to be published in the conference proceedings.

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