LibQUAL Canada 2007: Service Quality Bench-marking on a National Scale
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Authors
Kalb, Sam
Date
2008-09-11T19:00:07Z
Type
conference object
Language
en
Keyword
service quality assessment , LibQUAL Canada , benchmarking , academic libraries
Alternative Title
Abstract
Presentation to the 2008 IFLA Satellite Conference on Global Statistics, Montreal, Quebec, Aug. 19, 2008.