Tell Us How the Library Can Serve You? LibQUAL+ @ Queen’s and Western
No Thumbnail Available
Authors
Kalb, Sam
Martin Gardiner, Margaret
Date
2006-01-18T14:53:49Z
Type
conference object
Language
en
Keyword
LibQUAL+ , Library Surveys , Service quality measures
Alternative Title
Abstract
Libraries are regularly called upon to compete with other areas in their organization for public and private resources. We have to go beyond circulation numbers, material for costs, number of titles and other quantitative measures. This paper explores service quality performance measures using the LibQUAL survey instrument and how it was applied at Queen's University and University of Western Ontario. The issues covered include organizing and marketing the survey project.
Description
Queen’s LibQUAL+ Web Site: http://library.queensu.ca/webir/libqual.htm;
Western’s LibQUAL+ Web Site: http://www.lib.uwo.ca/aboutwl/libqual.htm;
ARL LibQUAL+ Site: http://www.libqual.org/