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dc.contributor.authorHassan, Safwaten
dc.description.abstractMobile app stores (such as the Apple App Store and the Google Play Store) provide a unique updating mechanism that helps app developers to distribute their updates efficiently. In addition, after downloading a new update, users are able to review the latest update so other users could benefit from the posted reviews. Such unique reviewing and updating mechanisms enable users and developers to interact with each other through the store. In this thesis, we study user-developer interactions through the updating and reviewing mechanisms of app stores. Our studies can help store owners to acquire a global view about user-developer interactions. Such a global view about user-developer interactions can help store owners to improve the quality of the offered apps in their stores. For example, store owners can leverage our findings to identify the common release mistakes that are made by app developers and improve the app updating mechanism to prevent developers from making such mistakes in their updates. In particular, we study the user-developer interactions along three perspectives: (1) study the common developer mistakes that lead to emergency updates, (2) study how the reviewing mechanism can help spot good and bad updates, and (3) study the dialogue between users and developers to help design next-generation app reviewing mechanisms. In this thesis, we identify eight patterns of emergency updates in two categories "Updates due to deployment issues" and "Updates due to source code changes". Our studies show that it can be worthwhile for app owners to respond to reviews, as responding may lead to an increase in the given rating. In addition, we identify four patterns of developer responses. Our work demonstrates the necessity of an update-level analysis of reviews to capture the impressions of an app's user-base about a particular update. An app-level analysis is not sufficient to capture these transient impressions.en
dc.relation.ispartofseriesCanadian thesesen
dc.rightsQueen's University's Thesis/Dissertation Non-Exclusive License for Deposit to QSpace and Library and Archives Canadaen
dc.rightsProQuest PhD and Master's Theses International Dissemination Agreementen
dc.rightsIntellectual Property Guidelines at Queen's Universityen
dc.rightsCopying and Preserving Your Thesisen
dc.rightsThis publication is made available by the authority of the copyright owner solely for the purpose of private study and research and may not be copied or reproduced except as permitted by the copyright laws without written authority from the copyright owner.en
dc.rightsAttribution 3.0 United Statesen
dc.subjectAndroid mobile appsen
dc.subjectGoogle Play Storeen
dc.subjectMobile app reviewsen
dc.subjectUpdating Mechanismen
dc.subjectReviewing Mechanismen
dc.subjectUser-Developer Interactionsen
dc.subjectEmergency updatesen
dc.subjectBad updatesen
dc.subjectUser-developer dialogueen
dc.subjectMixed-effect modelen
dc.subjectDeveloper responseen
dc.subjectDeveloper replyen
dc.titleStudying User-Developer Interactions Through the Updating and Reviewing Mechanisms of the Google Play Storeen
dc.contributor.supervisorHassan, Ahmed E.en
dc.contributor.departmentComputingen's University at Kingstonen

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Queen's University's Thesis/Dissertation Non-Exclusive License for Deposit to QSpace and Library and Archives Canada
Except where otherwise noted, this item's license is described as Queen's University's Thesis/Dissertation Non-Exclusive License for Deposit to QSpace and Library and Archives Canada