How can we serve you better? Assessing the quality of your library’s services with LibQUAL+™

Abstract

How effectively are academic libraries planning their services and requests for funding? Performance quality assessment tools like LibQUAL+ offer the means to go beyond traditional quantitative measures to discover what our patrons value most and least about the library, and how well we measure up to their service expectations. A presentation at the Canadian Library Association 61st Annual Conference.